Can't find your answer? Email contact@herbalistcareology.com or call (888) 330-5702, Monday to Friday, 9am–7pm EST.
Orders and shipping
How long does it take to ship my order?
Orders are processed and shipped within 2–3 business days, Monday to Friday, excluding holidays. Transit time depends on the carrier.
Do you offer free shipping?
Yes, on orders of $100 or more. For orders under $100, the shipping rate is shown at checkout before you pay.
Where do you ship?
We currently ship within the United States only.
How do I track my order?
You will get a tracking number by email once your order ships. See our Track Your Package page for tracking links and what to do if a package is delayed or missing.
Can I cancel or change my order?
Orders can be cancelled only before they ship. Contact us as soon as possible if you need to make a change.
I entered the wrong address. What should I do?
Email us right away. If your order has not shipped yet, we will update it. Packages returned to us because of an incorrect address can be reshipped once the new shipping cost is paid.
Returns and refunds
Can I return an item?
Yes, within 7 days of delivery, as long as it is unopened, unused and in its original packaging. Email us with your order number to start a return. Return shipping is paid by the customer unless the return is due to our error.
What can't be returned?
For health and hygiene reasons, opened or used personal care products cannot be returned. E-books and other digital products are final sale, and gift cards are non-refundable.
My item arrived damaged or wrong. What do I do?
Contact us within 7 days of delivery with your order number and photos of the item and packaging. Please allow up to one week for us to review it. If approved, we will send a replacement or refund, and return shipping is on us.
How long do refunds take?
Once approved, refunds are issued to your original payment method within 7–10 business days. Your bank may take a few extra days to post it. See our full Refund Policy.
Products
Where can I find a product's ingredients?
Check the product label for the full ingredient list. If it is not shown on the product page, email us and we will send it before you buy.
Are your products safe for sensitive skin?
Everyone's skin is different, and natural ingredients can still cause reactions. Patch test any new product on a small area of skin and wait 24 hours. Stop use if irritation occurs.
How do I use the Goddess Strength Hair Growth Oil?
Follow the directions on the bottle label. If you have questions about your hair routine, email us and we are happy to help.
Can I take your supplements or herbal teas if I'm pregnant or on medication?
Please talk to your healthcare provider before using any herbs, teas or supplements, especially if you are pregnant, nursing, taking medication or have a medical condition. See our Medical Disclaimer.
Do you make all of your products?
Some products are our own, and others are carefully selected from trusted natural brands. Learn more on our Our Sourcing page.
Digital products
How do I get my e-book?
E-books are delivered by email or download link right after purchase. If you don't see it, check your spam or promotions folder, then email us with your order number.
Contact
How can I reach you?
Email contact@herbalistcareology.com or call (888) 330-5702, Monday to Friday, 9am–7pm EST. We are closed on weekends.